Napa, California • Remote-friendly

From messy transitions to confident launches.

I’m Justin Chun, a client-facing SaaS implementation and customer success professional focused on onboarding, platform migrations, client training, launch readiness, and post-launch adoption and retention.

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3.5+ yrsSaaS implementation and customer success
25–50Active migration and onboarding accounts managed
10+ yrsCustomer-facing account, DTC, and hospitality work

Choose the story.

Implementation proof: Led onboarding projects from sales handoff through eCommerce launch, managed 25–50 active migration and onboarding accounts, and kept clients aligned through fast-changing platform transitions.

Selected impact.

25–50

Active migration and onboarding accounts managed during a merger-driven platform transition.

Launch

Owned onboarding from sales handoff through eCommerce launch for clients ranging from solo founders to enterprise teams.

35%

Contributed to net wine club membership growth within the first year as DTC and Hospitality Manager.

Career timeline.

2015–2017Sales foundation
Toyota and Verizon consultative sales, KPIs, customer relationships, and account management.
2017–2022Wine and DTC operations
Vine Cliff direct sales, hospitality, marketing, wine club operations, events, hiring, and team training.
2022–2024SaaS onboarding PM
WineDirect project management, implementation, training, and timeline alignment.
2024–2025Enterprise success
Stakeholder relationships, product adoption, workflow usage, retention, and feedback loops.
2025Migration ownership
Commerce7 migrations and onboarding during a fast-changing post-merger environment.

Experience as proof.

Feb 2025 – Nov 2025

Enterprise Relationship Manager • Commerce7 / Fullsteam Payments

Primary point of contact for migration and onboarding projects, managing timelines, communication, expectations, launch readiness, risks, feedback, and cross-functional advocacy.

Migration
Mar 2022 – Sep 2024

Project Manager • WineDirect

Led end-to-end onboarding from sales handoff through eCommerce launch, planned timelines, delivered software training, resolved onboarding challenges, and supported clients beyond launch.

Onboarding
Sep 2019 – Apr 2022

DTC and Hospitality Manager • Vine Cliff Winery

Owned wine club operations, improved customer experience processes, led tasting room operations, executed digital marketing initiatives, planned events, and hired and trained hospitality staff.

DTC

Skill constellation.

Implementation

Customer OnboardingPlatform MigrationsLaunch ReadinessProject CoordinationClient Training

Customer Success

AdoptionRetentionEscalationsStakeholder CommunicationFeedback Loops

DTC / eCommerce

Wine ClubeCommerce OperationsDirect SalesHospitalityEvents

Tools

SalesforceHubSpotIntercomJiraTeamwork.comBasecampScribeWineDirectCommerce7

Case snapshots.

Platform migration

Problem
Clients needed structure during a merger-driven platform transition.
Action
Managed communication, expectations, blockers, timelines, and launch readiness.
Result
Kept migration and onboarding accounts moving with clearer alignment.

eCommerce launch

Problem
Clients needed to move from sales handoff to a functioning eCommerce launch.
Action
Planned timelines, delivered software training, tracked progress, and resolved blockers.
Result
Supported launches while maintaining consultative client relationships beyond implementation.

DTC growth

Problem
Wine club operations needed stronger account management and customer experience.
Action
Improved processes, managed membership accounts, planned events, and coordinated across teams.
Result
Contributed to 35% net membership growth within the first year.